Tenants
Looking for a home should feel straightforward. We help tenants understand available properties, arrange viewings, complete the rental enquiry process and know what to expect before and during a tenancy.
How We Support Tenants
We want tenants to feel informed from the first enquiry. That means clear property details, practical viewing arrangements, transparent next steps and a simple way to report maintenance once a tenancy begins. If you rent a property managed by The Lavery Group, you will know who to contact and what information we need to help resolve issues quickly.
Rental Enquiry
Interested in one of our rental properties, or looking for a home in East London or Essex? Send us your details and we will confirm availability, viewing options and the next steps. If the property you are interested in is no longer available, we can keep your details on file for suitable future homes.
Tell us what you're looking for and we'll get back to you.
Our Tenant Service Standards
Where The Lavery Group manages a property, we log maintenance issues, assess urgency and keep tenants updated. These service standards are designed to support the landlord's repair obligations and give tenants a clear route for reporting problems.
These include serious leaks or flooding, fire or immediate electrical danger, suspected gas issues, total loss of essential services where there is a health or safety risk, serious security issues, or any issue that may make the property unsafe.
Service standard: We will acknowledge emergency reports as soon as reasonably possible and prioritise making the property safe. Where contractor attendance is required, we will seek urgent attendance and keep the tenant updated on the action being taken. The immediate aim is to make safe; a full repair may require follow-up works or landlord approval depending on the issue.
These include loss of heating or hot water, contained leaks, significant electrical faults, serious damp or mould concerns, lock or access problems, broken sanitary facilities where alternatives are limited, or repairs affecting safe use of the home.
Service standard: We will acknowledge urgent repair reports within one business day, review the issue with the landlord or contractor where required, and update the tenant on the next step. We will continue to provide updates while the repair is being arranged, especially where parts, access or quotes are required.
These include non-urgent fixtures, minor plumbing issues, appliance issues where no immediate risk is present, internal fittings, minor wear and tear, or other issues that do not affect the immediate safety or essential use of the property.
Service standard: We will acknowledge routine repair reports within two business days and confirm the next step once the issue has been reviewed. Where landlord approval, quotes or parts are needed, we will keep the tenant updated on progress.
Some repairs need quotes, landlord approval, specialist contractors or coordination with neighbours, freeholders or building managers.
Service standard: Where works cannot be completed immediately, we will explain the reason for the delay where possible and provide updates when there is a material change, such as approval, booking, contractor attendance or parts availability.
Tenants should report repair issues as soon as they notice them, provide photos or videos where helpful, avoid causing further damage, allow reasonable access for contractors and keep contact details up to date. At least 24 hours' notice will normally be given for access, except in emergencies where immediate access may be needed.
Existing Tenants
If your property is managed by The Lavery Group, use this form to report a maintenance issue and we'll assess urgency using the service standards above.
Remember: for immediate danger, call the emergency services first.
Photo ID, proof of your right to rent in the UK, and details for referencing — typically employment and income information plus a previous landlord reference. We'll guide you through each step after your enquiry.
Yes. Deposits on tenancies we arrange are registered with a government-approved deposit protection scheme, and you'll receive the prescribed information confirming where it's held.
Use the maintenance report form on this page, or call us for anything urgent. We log the issue, assess urgency and keep you updated — our service standards above set out the response you can expect.
It depends on the property, but tenants now have a stronger right to request a pet and landlords must consider requests reasonably. Tell us about your pet when you enquire and we'll check with the landlord before your viewing.